Bilingual Customer Service Associate - Korin, Inc.
Korin Inc. is seeking a bilingual (English/Japanese) Customer Service Associate to become an integral part of our team! You will be responsible for managing incoming calls, helping customers with inquiries and orders, and providing support to the wider Customer Service Team.
Nestled in the heart of lower Manhattan, Korin Inc. offers the finest Japanese knives, kitchen products and tableware to suit every culinary tradition. Korin Inc. is proud to cater to the rich cultural diversity that is New York City, a beautiful microcosm of the world that they are happy to call home.
Their Tribeca store is home to the most extensive collection of Japanese knives in the world, including Japan. But their collection is far more than just knives—they also offer a vast selection of kitchen tools and appliances, exquisitely designed tableware, and the rarest and most covetable sharpening stones. Korin Inc. is proud to be part of New York’s culinary community, and frequently host special events such as knife sharpening demonstrations and parties with the city’s most celebrated chefs and restauranteurs.
Handle telephone inquiries Monday-Thursday and Saturday, providing a high level of customer service
Review and approve website orders
Contact customers regarding orders when necessary
Assist with the shipping stage of customer orders
Coordinating with the warehouse team when necessary
Additional customer service support as needed
Assist the Customer Service team lead with additional tasks as needed
Qualifications:
Previous experience in customer service, retail, or other related fields
Excellent customer service skills including ability to build rapport with customers
Excellent written and verbal communication skills
Ability to thrive in a fast-paced environment
Bilingual Japanese/English language skills
U.S Work Authorization (Required)
Physical Requirements:
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Job Type: Full-time
Salary: $22.00 - $28.00 per hour
Benefits:
401(k) contribution
Dental insurance
Health insurance
Vision insurance
Paid time off
Tuition Reimbursement
Shift:
Monday-Thursday and Saturday
9am-6pm
Work setting:
In-person at the Korin showroom in lower Manhattan
If interested:
Email Bianca Franqui (bianca@korin.com) with your resume…A cover letter is not required but welcome if you should choose to send one.
