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Onsite Lead Concierge

Created 30th July 2019 @ 20:41
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ONSITE LEAD CONCIERGE; NEW YORK, NY, USA

Full Details and apply on website: https://www.johnpaul.com/jobs/onsite-lead-concierge-new-york-ny-usa/?fbclid=IwAR2hLaZEHX6FmgC6WQEimmfhqd088nQFxjVYVuayHDf_-xJkNVdjrSj62Vk

Fulltime
New York, USA
Immediate
Thanks for our dedicated employees at the forefront and behind the scenes, we continue to excel as a global leader in services delivered by Delivering excellent service and innovative products, and we’re looking for an Onsite Lead Corporate Concierge to help Fulfill that.

John Paul is revolutionizing loyalty by recognizing brands with their customers. Our customer and employee offers a wide range of solutions including Concierge Services, Travel Services, Event Management, and Unique Customer Engagement Strategies, delivered through phone, email, SMS, Chat and Digital channels. John Paul is part of the Accor Group, a worldwide leader in hospitality. To read and learn more about John Paul, visit our website at http://www.johnpaul.com.

The Employee Loyalty Corporate Caretaker is responsible for the field and is responsible for a wide range of personal and professional requirements for this client account. Duties include extensive planning, event tickets, gift / restaurant recommendations and coordination services. Must be energetic, polished and creative. You will join a dynamic team, eager to offer a service that meets the highest expectations of our customers.

This position reports directly to the Regional Concierge Manager. The concierge will be stationed at our client site in New York, NY.

ASSIGNMENTS

The Employee Loyalty Corporate Concierge is responsible for fielding and fulfilling personal and professional requests, including scheduling errands, making arrangements, booking and running errands.

Accountabilities

Strive to Meet the Expectations of the Customer by providing services beyond the expectations of the employees.
Be the face and ambassador of John Paul and the concierge program to the corporate employees.
Coordinate and schedule client by concierge teammates.
Research, arranging, and providing ticketing for activities such as dining, tours, entertainment, accommodations, rentals, gifts, sporting events, transportation.
Local occasional run errands such as shopping, waiting in customer homes for vendors, pet care, and more, throughout the New York metropolitan area. A MetroCard will be provided.
Provide items for sale, gift cards, and stamps.
Manage local vendor relationships and forge vendor partnerships that enhance the concierge program and provide value-add to our customers.
Develop content for monthly program newsletters.
Share insight / feedback received through interactions with the customer members to the Manager.
Adhere to account program rules and requirements
Ensure that all customers are engaged in a timely and professional manner.
Adhere to all invoicing and reporting requirements and deadlines.
Executes all marketing initiatives within the guidelines set by manager and client.
Escalates any and all issues to direct supervisor immediately.
Follow up on services rendered and document to customer satisfaction.
Participate in achieving team goals and offer support to teammates whenever necessary.
Adhere to PCI compliance, standard punctuality and compliance.
CANDIDATE PROFILE
The ideal candidate will have:

Possess an exemplary positive attitude and professionalism, be creative and solution-focused, and be committed to providing unparalleled customer service
Professional in phone and written communications
Excels in excellent client and associate relations.
College degree and / or previous experience in Hospitality, Customer Service, Travel and Tourism Industry is preferred
Strong organizational skills and attention to detail
Problem solving, multi-tasking, and decision-making skills
Respect for deadlines
Proficient in Outlook, Office products, and Internet browsing
Proficient with handling cash and receipts
Familiarity with the New York metropolitan area.
EEO

John Paul is committed to achieving a diverse workforce through employment opportunities, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. John Paul is an Equal Opportunity Employer, we encourage all qualified people to apply.

Check website for online application

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